​The unit is responsible for communicating with beneficiaries and establishing electronic communication channels for easier access and faster responses to inquiries from both within and outside the university. It focuses on welcoming new administrative staff members (transfers, newly appointed, and those from families of martyrs and the injured) and familiarizing them with their tasks, work systems, and procedures to facilitate their integration into the organization. Preparing an employee orientation program is considered the initial introduction conducted by human resources departments at the beginning of an employee's tenure with the organization.​​