The unit is responsible for receiving employee
complaints and grievances, verifying them, and handling them with
professionalism, expertise, and confidentiality. It investigates the details of
each complaint and communicates with the relevant entity to resolve the issue,
while also monitoring its progress. Additionally, the unit prepares regular
reports on its activities, achievements, recommendations, and observations
related to workflow and employee performance. This unit is part of the Internal
Communication Department.
