Frequently Asked Questions (FAQs)
Q: What type of information can be requested?
A: Any public information that is not protected under applicable laws, regulations, and policies.
Q: How long does it take to receive a response to a request?
A: Responses are provided in accordance with the timelines specified in the Freedom of Information Policy.
Q: What should I do if the entity refuses to respond?
A: You may submit an appeal and follow the procedures outlined in the relevant guidelines.
Q: Is it mandatory to use an official request form?
A: The official form is preferred to facilitate processing; however, other written requests are also accepted.
Q: Can I track the status of my request?
A: Yes, through the officially announced communication channels.
Q: Can I request information about another individual?
A: No. Personal information about others cannot be requested without their consent, in order to ensure privacy and data protection.
Q: What should I do if I do not understand the response provided?
A: You may contact the entity for clarification or to request additional details.
Q: Can I amend my request after submission?
A: Yes, provided that the amendment is made before the request is processed, and an updated version is submitted to the entity.
Q: Is it possible to submit multiple requests at the same time?
A: Yes; however, it is recommended that each request be submitted separately to ensure accuracy and timely processing.
Q: Are there any fees for submitting an information request?
A: Generally, there are no fees. However, charges may apply in cases involving special processing requirements or document reproduction, and you will be notified in advance.
Q: Can a request be rejected without justification?
A: No. Any rejection must include a clear justification in accordance with applicable laws and policies.
Contact Information
For inquiries or to follow up on Freedom of Information requests:
Responsible Entity: Data Management Office
Email: dmo@pnu.edu.sa
Working Hours: Sunday to Thursday, 8:00 AM – 3:00 PM
