Main Tasks:

• Following up on user support tickets at the second and third levels in the technical support ticket system.
  
• Providing technical assistance to solve problems and difficulties faced by the first-level technical support team on-site.
  
• Supporting and maintaining the virtual environment systems in case of any issues.
  
• Managing the operation of various laboratory services at the university and providing technical support for them.
  
• Conducting preventive maintenance of computers, printers, and communication equipment.
  
• Managing, maintaining, and performing all necessary updates for portable technical equipment and devices.
  
• Ensuring the implementation of security procedures to protect all devices.
  
• Contributing to providing suggestions for work development.
  
• Transferring knowledge, providing training, and assisting in preparing a user guide.
  
• Inspecting and examining new computer devices received from the procurement department and ensuring they meet the required specifications.
  
• Preparing periodic reports to measure and monitor performance.​