Beneficiaries Service Unit

Roles:

1. Receive complaints and suggestions submitted by beneficiaries or those referred from the concerned bodies inside or outside the university.
2. Refer inquiries and complaints to the competent bodies.
3. Follow up transactions referred from the Unit to other bodies.
4. Study the responses received and their compatibility with the university regulations.
5. Prepare and archive responses presented to the beneficiaries.
6. Develop quarterly reports on the number of complaints and inquiries delivered to the Unit and its areas and actions taken towards them.