Negotiation and conflict management are common occurrences in workplaces and in real life as people see things from different perspectives, and do not always agree with one another. Conflict, contrary to general belief, need not be dysfunctional. Where properly managed, conflicts can lead to positive outcomes, such as improved understanding, better alternatives and increased satisfaction. In this course, students are introduced to and examine various conflict management and negotiation strategies and techniques. They will be introduced to how the application of creative thinking to conflict situations can help generate collaborative (win-win) solutions. Formal dispute resolution mechanisms, including mediation and arbitration, will also be covered.