A unit concerned with receiving employee complaints
and grievances and working to verify them and then deal with them professionally,
professionally and confidentially, verifying the details of the complaint, as
well as conveying it to the party concerned with solving the problem and
following up on its progress, in addition to preparing periodic reports on the
activities and achievements of the unit, its recommendations and observations
related to the workflow and employee performance. It is a unit of the
Department of Internal Communication